As we send everything perishable for expedited delivery, shipping is one of our biggest expenses. We do our best to absorb some of these costs and keep the price to you as low as possible.

All of our curated collections ship free.

All build-your-own cheese box orders are subject to shipping charges calculated at checkout.

Orders placed by Monday ship to arrive by Friday.

Orders placed on or after Tuesday will ship to arrive by Friday of the following week.

This may change during peak times and holidays. Check the banner at the top of the page for up-to-date shipping deadlines.

We recommend planning ahead and ordering early during the busy holiday season by choosing a future ship date at checkout. Read more about our Holiday Shipping Schedule below.

After you receive your initial order confirmation email, you will receive a separate shipping confirmation with tracking info as soon as our fulfillment team prints your shipping label. This may take up to a few days, depending on which day of the week you place your order and how far out it is scheduled to ship.

Please note: We often print these labels in advance, so you may not see any movement for a day or two.

If you’ve selected a future shipping date at checkout, you won’t receive your shipping confirmation until that week.

Please note that we will be taking orders past these deadlines, but we recommend placing orders to ship the week before your desired holiday delivery date in order to ensure on-time arrival.

The suggested deadlines below leave time for any unexpected circumstances (i.e. inclement weather) and allow room for re-shipment in time for the holiday if necessary.

For delivery before Thanksgiving:
Order by Monday 11/14

For delivery before the first day of Hanukkah:
Order by Monday 12/5

For delivery before the last day of Hanukkah:
Order by Monday 12/12

For delivery before Christmas Eve:
Order by Monday 12/12

For delivery before New Year’s Eve
Order by Monday 12/19

Keep an eye on the announcement banner at the top of our website — we will be updating it with the most accurate lead times on a rolling basis.

Yes! When you reach our checkout page, you’ll see a calendar date picker to select a future delivery date.

It's normal for cheese to warm a bit in transit, even when traveling with ice packs. Don’t fret—cheese is a preserved food, originally meant to be kept out of refrigeration!

Upon arrival, the ice pack will have thawed and the cheese may be room temperature.

The paper may be a bit damp with condensation, but this will dry out quickly in the fridge.

If you have any concerns about the condition of your cheese, refrigerate right away and take stock a few hours later.

If at that time you still have concerns, take a picture and let us know by emailing a photo to info@jasperhillfarm.com.

Natural-rind cheeses can be fragrant. These aromas are concentrated when sealed in a small box, and might seem strong when you first open it. Rest assured that the intensity will dissipate when refrigerated or otherwise allowed to air out — our cheese is alive, so it needs to breathe a little!

Some cheeses are naturally more pungent than others, most commonly washed-rind cheeses like Winnimere, Willoughby, or Oma. Bloomy-rind cheeses like Harbison or Moses Sleeper can take on a brassica vegetable aroma at peak ripeness. The flavor profile of strong-smelling cheeses is often more mellow than its aromatics imply.

Please call us before discarding any cheese.

No. UPS will leave most packages upon delivery if there is a safe place to do so. In our experience, requiring a signature leads to delivery delays, and each extra day in transit is another day out of refrigeration.

We want you to have a great experience with our cheese, and will do everything possible to make sure orders are accurate and shipped in a timely manner.

Since cheese is a perishable item, we strongly advise making sure someone will be available to receive the shipment.

If you are sending cheese to someone as a gift, it’s a good idea to let them know that a perishable package is headed their way and make sure they are able to receive and refrigerate it on the day it is delivered.

We understand the desire to keep your gift a surprise, but you don’t have to tell them exactly what’s inside!

If you're unhappy with the product you receive, we will replace or refund your order.

We are not responsible for damaged or spoiled product due to the following:

- Incorrect delivery addresses
- Unopened shipments
- Gifts to recipients who are out of town or unable to receive shipments

We will work with UPS to replace any product damaged as a result of a delayed shipment (e.g. inclement weather; mechanical failure).

Yes! Click here to check out our Volume Giving Collections.

These collections represent the best possible deals on goods + shipping, and are available exclusively to those ordering 10 or more identical boxes.